Your personal data belongs to you. This Privacy Policy explains exactly what information vbet collects, why we collect it, how we use and protect it, and what rights you have over your data as a registered player on our platform.
vbet ("we", "us", "our", or "the Platform") is committed to safeguarding the privacy of all individuals who access and use our services at vbet.cam. This Privacy Policy sets out in detail how vbet collects, processes, stores, uses, discloses, and protects personal data relating to registered players, prospective users, and visitors to our platform.
vbet operates as an English-language online gambling and sports betting platform serving Malaysian players and other eligible users. In the course of providing our services — which include sports betting, live casino gaming, slot titles, instant games, and associated account management and payment processing functions — we necessarily handle personal information about our users. This policy explains our practices in respect of that information clearly and honestly.
This Privacy Policy should be read in conjunction with the vbet Terms & Conditions, which govern your overall use of the Platform. By registering an account with vbet, depositing funds, or otherwise using our services, you confirm that you have read and understood this Privacy Policy and that you consent to our collection and use of your personal data as described herein.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, date of birth, payment account details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, use, transmission, disclosure, erasure, or destruction. |
| "Data Controller" | vbet, which determines the purposes and means of processing personal data collected through the Platform. |
| "Data Subject" | The individual whose Personal Data is being processed — in this context, you as a registered player or platform visitor. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data. |
| "Third Party" | Any entity other than you and vbet, including payment processors, KYC service providers, game studios, and analytics providers. |
| "Cookies" | Small text files placed on your device by the Platform to store session data, preferences, and usage analytics information. |
vbet collects personal data across several categories, depending on how you interact with the Platform. The categories and specific data types we may collect include:
Full legal name, date of birth, gender (where provided), username, encrypted password, nationality, and government-issued identification number (MyKad, Passport, or Driver's License number) as part of the KYC process.
Email address, mobile phone number, and residential address (including postcode, city, and state). For Malaysian players this typically includes addresses in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other urban centres.
Details of deposits made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or cryptocurrency (USDT/BTC); withdrawal request records; transaction histories; account balance records; and bank account or e-wallet identifiers used for transactions. All financial data is stored in encrypted form.
Copies of government-issued photo identification, proof-of-address documents (utility bills, bank statements dated within three months), and selfie images submitted as part of the identity verification process. These are processed and retained in accordance with our regulatory obligations.
Betting and gaming history, session data, game preferences, bonus participation records, promotional interaction data, and account status information.
IP address, device type, operating system, browser type and version, screen resolution, referring URLs, and pages visited on the Platform. This data is collected automatically when you access vbet.cam.
Records of correspondence between you and the vbet customer support team via live chat or email, including the content of messages, timestamps, and resolution outcomes.
vbet collects personal data through the following channels and mechanisms:
vbet processes your personal data only where a valid legal basis exists for doing so. The primary legal bases under which we process personal data are as follows:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account creation and management, deposit and withdrawal processing, KYC verification, game provision, customer support, and enforcement of Terms & Conditions. |
| Legal Obligation | Anti-money laundering (AML) compliance, Know Your Customer (KYC) verification, age verification, regulatory reporting, and fraud investigation obligations imposed by applicable law and our operating licence conditions. |
| Legitimate Interests | Platform security and fraud detection, system performance monitoring, abuse prevention, responsible gambling monitoring, and business analytics conducted to improve Platform services. |
| Consent | Marketing communications (where you have opted in to receive promotional emails or notifications) and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing. |
vbet uses the personal data we hold about you for the following specific purposes:
vbet does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited and necessary circumstances:
We share transaction-relevant data with our payment processing partners — including providers supporting DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency transactions — to the extent necessary to execute deposit and withdrawal instructions. These partners are contractually bound to process data only for the specified transactional purpose.
We engage licensed third-party identity verification providers to assist with KYC document authentication and AML screening. These providers receive only the data necessary for verification purposes and are subject to strict data processing agreements.
We may disclose personal data to relevant regulatory authorities, law enforcement agencies, or courts where we are required to do so by law, court order, or in connection with our AML and licensing compliance obligations. Such disclosures will be limited to the minimum data necessary to satisfy the specific legal requirement.
vbet engages third-party service providers for functions including cloud hosting, platform infrastructure, security monitoring, and customer support tooling. These providers act as data processors on our behalf and are bound by contractual obligations that prohibit them from using your data for their own purposes.
In the event of a merger, acquisition, or sale of all or substantially all of vbet's assets, personal data held by vbet may be transferred to the acquiring entity as part of that transaction. Affected players would be notified of any such transfer and any material change to data processing arrangements that may result.
vbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain an active player account, and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account plus 5 years post-closure | Legal & regulatory obligation |
| Financial Transaction Records | Minimum 7 years from transaction date | AML / financial compliance |
| KYC Documents | 5 years from account closure date | Regulatory requirement |
| Gameplay & Betting History | Duration of account plus 3 years | Contractual & responsible gambling monitoring |
| Support Communications | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Marketing Preferences | Until consent withdrawn or account closed | Consent |
| Technical / Device Data | 12 months from collection | Legitimate interests (security) |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymised data is retained for analytical purposes, it can no longer be associated with any individual and is therefore no longer treated as personal data under this Policy.
vbet takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
vbet uses cookies and similar tracking technologies on the Platform to deliver a functional, personalised, and secure user experience. Cookies are small text files placed on your device when you visit vbet.cam. They serve the following categories of purpose:
These cookies are essential for the Platform to function correctly. They enable session management, login authentication, security controls, and core account functions. These cookies cannot be disabled without causing material impairment to Platform functionality.
These cookies remember your preferences and settings — such as language preference, last visited game category, and display options — to provide a more personalised experience on your next visit.
We use anonymised analytics cookies to understand how players interact with the Platform, which sections receive the most engagement, and where technical or usability issues may exist. This data informs ongoing Platform improvement. Analytics cookies do not identify you personally.
Where you have provided consent, marketing cookies may be used to serve you relevant promotional content about vbet products and offers. You may withdraw consent for marketing cookies at any time through your browser cookie settings.
You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to use the Platform. For all other cookie categories, disabling them will not prevent you from using core Platform services.
As a Data Subject, you have a number of rights in relation to the personal data vbet holds about you. These rights are set out below. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within 30 days of receipt of a valid request.
You may request a copy of the personal data vbet holds about you, along with information about how it is used and with whom it has been shared.
You may request correction of inaccurate or incomplete personal data held in your vbet account. Some corrections can be made directly through Account Settings.
You may request deletion of your personal data where continued retention is no longer necessary for its original purpose, subject to our legal retention obligations.
You may request that we restrict processing of your personal data in certain circumstances — for example, while a correction request is being assessed.
Where processing is based on your consent or contract, you may request your data in a structured, machine-readable format for transfer to another controller.
You may object to processing based on legitimate interests, including for direct marketing purposes. Marketing opt-outs take immediate effect upon receipt.
The vbet Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account.
Parents and guardians who believe that a minor may have registered an account or otherwise submitted personal information to vbet without their knowledge are encouraged to contact our support team at [email protected] immediately. We take the protection of minors from gambling harm extremely seriously and will investigate all such reports as a matter of priority.
The vbet Platform may contain references to or integrations with third-party services, including payment gateways and game content delivered by licensed international studios. vbet is not responsible for the privacy practices of these third-party services, and their processing of your data is governed by their own privacy policies where applicable.
When you make a deposit or withdrawal via a third-party payment provider such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX, you are subject to that provider's terms and privacy policy in respect of data processed during that payment interaction. vbet's Privacy Policy does not extend to data processing conducted by third-party payment providers beyond the scope of data exchanged with vbet for transaction processing purposes.
As an internationally licensed platform, vbet may transfer personal data to service providers and processors located in countries outside Malaysia. Where such transfers occur, we take steps to ensure that your data receives an appropriate level of protection through one or more of the following safeguards:
If you would like further information about international transfer safeguards in place for your personal data, please contact us at [email protected].
vbet reserves the right to amend this Privacy Policy at any time. Any material amendments will be communicated to registered players via email notification to the address associated with their account, accompanied by a prominent notice on the Platform, at least seven (7) days prior to the amended Policy taking effect.
Non-material amendments — such as typographical corrections, clarifications that do not change the substance of our data practices, or updates required by minor regulatory guidance — may be made without prior notice. The date of the most recent revision is always displayed at the top of this document. We encourage you to review this Policy periodically to remain informed of our current data practices.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to raise a concern regarding our data practices, please contact the vbet data team through the following channels:
Send your data rights request or privacy-related enquiry to: [email protected]. Please include "Privacy Request" in your subject line and clearly describe your request. We will acknowledge receipt within 48 hours and respond substantively within 30 calendar days.
Our customer support team is available 24/7 via in-platform live chat on Malaysia Standard Time (MST, UTC+8) and can assist with general privacy queries, marketing opt-out requests, and account-related data questions.
These commitments summarise what vbet's Privacy Policy means in practical terms for your personal data, your account security, and your rights as a Malaysian player.
Your personal data is not sold, rented, or traded to any third party for commercial purposes — full stop. Data sharing is limited strictly to operational necessity: payment processing, identity verification, and regulatory compliance.
All personal data — including your financial records, KYC documents, and account credentials — is stored using 256-bit AES encryption at rest. Data in transit is secured via SSL/TLS protocols across the entire vbet Platform.
Access, correction, erasure, portability, restriction, and objection rights are all available to you as set out in Section 11 of this Policy. Submit your request via email and we'll respond within 30 days, with no unnecessary bureaucratic friction.
Transaction data processed through Malaysian payment rails — DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, and Public Bank — is handled in accordance with applicable Malaysian financial data requirements and our provider data processing agreements.
We keep data only as long as we need it. Account data is retained for 5 years post-closure, financial records for 7 years, and KYC documents for 5 years — all in line with regulatory obligations. After that, data is securely deleted or irreversibly anonymised.
We do not knowingly collect or retain personal data from individuals under the age of 21. Age verification is embedded in our KYC process, and any data associated with an underage account is deleted immediately upon identification. Parents may contact us directly if they have concerns.
Our team is available around the clock to clarify any aspect of this Privacy Policy, assist with data rights requests, or address any concern you may have about how your personal information is handled on the Platform. We respond to all data enquiries within 30 days.